Posted by Nadia Burgess on November 14, 2016
A huge part of creating a successful business is tailoring your products and services around the demands of your client. Having a loyal group of customers is what will keep your beauty business thriving and, if you know how to attract some new customers and hold onto them, you will be able to grow your business with ease.
Create Your Portfolio
First things first, you need to show off what you can do. From the moment you perform a treatment on a live model, start recording your progress. With permanent cosmetics particularly, each client will need a tailored treatment unique to them, so collecting great before and after photos will help you put together a well-rounded portfolio to show your potential clients a wide range of skills and techniques.
Present everything in a professionally printed booklet or folder and use it as a tool to show clients when they come in for a consultation. A professional looking portfolio shows customers you’re experienced, versatile and, most importantly, skilled!
Marketing covers much more than the huge campaigns you see on TV or in glossy magazines, start small and you can still see some great results.
Most of us use social media on a daily basis so why not utilise your existing following and promote yourself using before and after shots and treatment availabilities. Approaching people that already know you in the first place will help with building trust and, you never know, they might go on to tell their friends too.
It doesn’t stop at social media though, setting up your own website will give you a little corner of the internet to talk about your business and really sell yourself. Having a place to link enquiries to and keep visitors updated with the latest news and events is invaluable when it comes to capturing potential customers searching for permanent cosmetics treatments on the web. You can display a Nouveau Contour badge on your site when you have trained with us so that every visitor recognises you are trained to the highest standard. You don’t have to be a tech guru either, there’s plenty of sites you can use which have ready-made templates that you can customise easily to get you up and running in no time.
There’s lots of ways you can spread the word offline too, advertising in local papers and handing out flyers to local shops and cafes. When you train with Nouveau Contour we will provide you with marketing materials to make promoting yourself a breeze. Once you have your materials in hand you can also start attending beauty trade shows and events. Which brings us nicely onto our next point…
Attending events doesn’t just mean exhibiting at them, you can attend them as a delegate too. Meet other like-minded people in the industry and share tips, tricks and best practice. It’s a great opportunity to make valuable contacts along the way. If you do choose to exhibit at a show, do your research into the kind of delegates that will be attending and make sure they are your ideal customers. Have plenty of literature on hand for people to take away with them and, wherever possible, note down some contact details for them and what you have specifically discussed so that you can tailor your follow up calls a few days later.
Practice Great Customer Service
Once you have welcomed a new customer, make sure they have an amazing experience. Choosing to have permanent makeup can be a big decision for your customer so from the very first time they contact you or walk through the door, be professional, approachable and welcoming. Your client may know very little detail of the procedure or healing process so explain and manage their expectations right from the start. This will help give them a memorable experience for all the right reasons. A happy customer will be your biggest asset and are much more likely to sing your praises and share their experience with friends and family. Once the procedure is complete, it doesn’t end there. Keep in touch with a quick follow up call to see how the healing process is going a few days after their appointment. The reassurance you can give to a customer is priceless; it will put their mind at ease and make them feel more comfortable to raise any other queries they have with you.
Follow all these pointers and you will soon be on your way to generating a loyal following of happy customers to help your permanent cosmetics business thrive!
If you want to start your own career in Permanent cosmetics take a look at our industry leading training courses developed by world renowned elite artist, Karen Betts.